Hertz UK Review: Unveiling the Best Car Rental Experience
Car rental services have become an essential part of travel and transportation for many individuals. When it comes to finding the best car rental in the UK, Hertz UK stands out as a reliable and customer-focused option.
However, for first-time customers, the question "Is Hertz UK legit?" may come to mind, as Hertz UK is still something new to them. To help customers answer this question, in this Hertz UK review, we will explore the key features, offerings, customer services and real feedback. Scroll down and read!
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About Hertz UK
Hertz UK, as a part of the renowned Hertz Corporation, stands as a prominent player in the car rental industry, boasting a remarkable legacy spanning over a century. Offering a diverse selection of vehicles, Hertz UK ensures that customers can find the perfect car for their unique requirements. With an illustrious history that dates back more than a hundred years, Hertz has established itself as a globally recognized brand with exceptional car rental services.
Throughout its extensive journey, Hertz has consistently prioritized reliability and quality, making it the go-to choice for countless customers around the world. Over the years, the company has forged strong relationships with individuals, businesses, and organizations, earning their trust and loyalty through its unwavering commitment to excellence.
Hertz UK's products and services
Renting a car with Hertz UK opens up a world of possibilities to explore the UK and Europe. The company offers a diverse fleet of vehicles, catering to various preferences and requirements. From luxury saloons to sports cars, 4X4s to zero-emissions EVs, and even vans, Hertz UK has the ideal ride for every occasion. This wide selection ensures that customers can find the perfect vehicle to suit their needs and preferences.
Moreover, Hertz UK provides long-term car rental options through Hertz 28 Days+. This service offers the benefits of leasing without the commitment of fixed contracts or early-return penalties. It's a flexible solution for individuals and businesses in need of extended car rental periods.
For those seeking affordable one-way rentals, Hertz One is an attractive option. This service allows customers to rent a vehicle for just one pound per day, making it an economical choice for travel plans that involve different pick-up and drop-off locations within the UK.
Hertz UK review
Locations
One of the key advantages of choosing Hertz UK is the extensive network of locations it offers. With neighbourhood locations nationwide, Hertz UK ensures that the right ride is right nearby. Whether you're in a bustling city or quiet countryside, you can rely on Hertz UK to have a rental location close by. Furthermore, Hertz UK has expanded its reach globally, with over 10,000 city and airport locations across 145 countries and six continents. This wide coverage ensures that no matter where you're traveling, you can easily access a Hertz location and get on the road faster.
Rewards
Hertz UK does offer a loyalty program called Hertz Gold Plus Rewards. This program allows members to enjoy exclusive benefits and earn points that can be redeemed for free rental days and upgrades. As a member, you can save up to 10% on rentals and benefit from the best rate guarantee. With Hertz Gold Plus Rewards, you can get on the road faster and have a seamless, minimal-contact experience.
How does it work? Joining the program is free and easy. Simply enroll online and start earning points every time you rent a vehicle. For every dollar spent, you earn one point. As you accumulate points, you can unlock higher membership tiers and enjoy even more benefits. Five Star members earn points faster, and President's Circle members can unlock rental days quicker.
Car rental partners
Hertz UK has established partnerships with several prominent companies, enabling customers to enjoy additional benefits and rewards. Airline partners such as Emirates Skywards (EK), EVA Air (BR), Hainan Airlines (HU), and Icelandair offer special deals and mileage rewards for Hertz UK customers. Rail travelers can also take advantage of Hertz UK's partnership with Eurostar Rail, ensuring a seamless transition from train to car.
Moreover, Hertz UK's partnerships extend to hotels and other service providers. Whether you're planning a luxurious stay at Marriott Bonvoy or seeking unique experiences at Clare Island Lighthouse or Golden Tulip Hotels, Hertz UK's partnerships with these establishments offer added convenience and rewards. Loyalty programs like American Express Membership Rewards and BMW Motoclube Portugal further enhance the overall customer experience.
Customer services
Customer service is a crucial aspect of any car rental experience, and Hertz UK strives to provide excellent support to its customers. They offer a comprehensive FAQ section on their website, which addresses common queries and concerns that customers may have. Additionally, Hertz UK offers a 24/7 online chat service, allowing customers to receive real-time assistance and support whenever they need it. This convenient feature ensures that you can resolve any issues promptly, enhancing your overall experience with Hertz UK.
"How do I complain to Hertz UK?" If this is your concern, you can contact Hertz UK's customer support directly, as they provide several contact numbers depending on your specific requirements. For leisure or business reservations, you can reach them at 1-800-654-3131 (US, Puerto Rico, and Canada) or 1-800-654-3001 (International). In the unfortunate event of an accident or theft, and you require a replacement reservation vehicle, you can contact 1-800-704-4473 (US). If you are hearing impaired and need to communicate through TDD, you can reach Hertz UK at 1-800-654-2280. These contact options ensure that customers can easily reach out to Hertz UK and have their concerns addressed promptly and professionally.
Hertz UK's car subscription
The "My Hertz Weekend" subscription service is designed to provide customers with seamless access to a car every weekend. Starting at just £253.50 per month, this subscription provides customers with access to a car every weekend. With a flat monthly fee, subscribers can enjoy the convenience of having a vehicle at their disposal without the hassle of renting one each time. The package includes 400 miles each weekend, a free additional driver allowance, and no cleaning or maintenance costs. By combining the car subscription service with Hertz UK discount codes, customers can further enhance their savings even more and enjoy an exceptional value proposition.
To join the "My Hertz Weekend" subscription, customers need to register for the Gold Plus Rewards program, which is free of charge. This program helps capture customer details for identification and security purposes, streamlining the overall customer experience. Customers can then choose their preferred car size and Hertz location, with convenient neighborhood pickup options available.
What do customers say?
The true test of any car rental service lies in the satisfaction of its customers. The majority of customers had positive experiences, praising Hertz UK for their professional and efficient service. Customers appreciated the quality of the vehicles, the ease of the booking process, and the helpfulness of the staff.
Furthermore, Hertz UK's car subscription service has garnered positive feedback, with customers highlighting the convenience and cost-effectiveness of having a car available every weekend. The inclusion of additional perks such as free additional drivers and no maintenance costs adds value to the subscription package.
However, as with any company, there were a few negative experiences reported. Some customers expressed concerns about unexpected charges or issues with vehicle maintenance. It is important to note that these cases appeared to be isolated incidents, and Hertz UK's customer service team was proactive in resolving these issues promptly.
Final thoughts
If you're wondering, "Is Hertz legit?" the answer is a resounding yes. This Hertz UK review has clearly demonstrated that the company truly deserves its reputation as one of the best car rental providers in the UK. Their commitment to customer satisfaction, along with their wide range of vehicles and convenient rental options, makes them a reliable partner for your travel needs. So, whether you're planning a weekend getaway or a long-term stay, consider Hertz UK for a hassle-free and satisfying experience.